FREQUENTLY ASKED QUESTIONS

With AUTOS CANYAMEL Rent a Car there are no unpleasant surprises.

 

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.

 

Are there age restrictions for renting a car?

Two years driving license minimum experience . Minimum Age: 23 years. 

 

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

 

Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

 

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 

Fuel Policy

1/4 full tank and the vehicle must be returned by the customer with 1/4 deposit.

No fuel refunds of any kind will be made.

 

 

Which documents do I need to receive my car?

Please bring your passport or ID card, drivers licence. If there are additional drivers, passport or ID card and drivers licence.

 

Can I return the car in a different place than I received it?

Yes. You should indicate this when booking, as lond as it is included in the ares that we operate.

 

How can I cancel my reservation? Is there any penalty for canceling

Simply calling our telephone +34 971841060 or sending an e-mail to autoscanyamel@hotmail.com

 

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:

Between 96 and 72 h be paid 25% of the total agreed price.

Between 72 h and 48 h, 50% will be paid the agreed price.

Between 48 and 24 hours will be paid 75% of the total agreed price.

Less than 24 hours shall be paid 100% of the total agreed price.

 

Will I receive my car in the Airport?

Yes. You can pick up the car in front of the arrivals terminal, at the 3th floor of the airport parking.